By RICARDO ALONSO-ZALDIVAR and JENNIFER AGIESTA, Associated Press

 WASHINGTON (AP) — Memo to the White House: The website may be fixed, but President Barack Obama’s new health insurance markets have yet to win over most consumers.

Negative perceptions of the health care rollout have eased, a new Associated Press-GfK poll finds. But overall, two-thirds of Americans say things still aren’t going well.

Of those who’ve tried to sign up, or who live with someone who has, 71 percent have encountered problems. But the share reporting success jumped to 40 percent from a meager 24 percent in December.

“Everything is not perfect; it takes time to work out the glitches,” said Carol Lyles, a homecare provider from Los Angeles who was able to get coverage as a result of the law. “If done right, I believe it will provide the services that are needed.

“The poll comes with about 60 days left in open enrollment season. The administration is playing catch-up to meet its goal of signing up 7 million people in new insurance exchanges that offer subsidized private coverage to middle-class households. So far, the markets have attracted an older crowd that tends to be more costly to cover. Younger people in the coveted 18-34 age group are still mainly on the sidelines.

While the poll did not find a turnaround for “Obamacare,” the trend offers some comfort for supporters of the health care law.

In December, 76 percent of adults had said the opening of the new markets was not going well. Such negative perceptions have now fallen 10 points to 66 percent.

Still, rave reviews remain rare.

Only 4 percent said things were going extremely or very well, while another 17 percent said things were going somewhat well.

Compare that to 38 percent who said the rollout had gone not at all well. Another 28 percent said things were not going too well. Add those together and it makes up two-thirds of the public.

“People were locked out of the system,” said Karyle Knowles, a restaurant server from San Antonio. “They weren’t able to access what they should have, which only added to the mayhem.

“The White House had hoped to bring the ease of online shopping to the daunting process of buying health insurance. Instead, the federal website serving 26 states froze up when it was launched Oct. 1. Some of the 14 states running their own sites also encountered problems. It took the better part of two months to straighten out the issues with the federal exchange.

The administration reported Friday that 3 million people have now signed up for private coverage through federal and state markets, and another 6.3 million have been deemed eligible for Medicaid coverage. It’s not clear how many of those were previously uninsured.

According to the poll, many website users have had a frustrating experience. Among those who’ve tried to sign up, just 8 percent say it worked well, 29 percent somewhat well, 53 percent not well.

The public’s take on the law itself is stable, with 27 percent saying they back it, 42 percent opposed and 30 percent neutral. Those figures are unchanged since December.

People who have tried to sign up are more positive than the overall public — 46 percent say they back the law, 31 percent oppose it.But among the uninsured generally, there’s a more even divide, with 30 percent saying they support the law while 33 percent oppose it.

The major elements of the health care law took effect with the new year. Virtually all Americans are now required to get covered or risk fines. Insurers can no longer turn away people with health problems. And the exchanges are open for business.

Enrollment in the Medicaid safety-net program is also rising. That’s partly because of a program expansion accepted by about half the states and partly as a consequence of previously eligible but unenrolled people now forced to comply with the law’s individual coverage mandate. Last week, Utah’s Republican Gov. Gary Herbert said his state plans to become the 26th to accept the expansion.

The AP-GfK Poll was conducted Jan. 17-21 using KnowledgePanel, GfK’s probability-based online panel designed to be representative of the U.S. population. It involved online interviews with 1,060 adults, and has a margin of sampling error of plus or minus 3.9 percentage points for the full sample.

Respondents were first selected randomly using phone or mail survey methods, and were later interviewed online. People selected for KnowledgePanel who didn’t otherwise have access to the Internet were provided with the ability to access the Internet at no cost.

AP News Survey Specialist Dennis Junius contributed to this report.

AP-GfK Poll: Americans skeptical of commercial drones
WASHINGTON (AP) — Americans are skeptical that the benefits of the heralded drone revolution will outweigh the risks to privacy and safety, although a majority approve of using small, unmanned aircraft for dangerous jobs or in remote areas, according to a new Associated Press-GfK poll.

By a 2-1 margin, those who had an opinion opposed using drones for commercial purposes. Only 21 percent favored commercial use of drones, compared with 43 percent opposed. Another 35 percent were in the middle.

With a few narrow exceptions, the Federal Aviation Administration prohibits commercial use of drones but is about to propose regulations that will broaden the use of small ones. It may be two or three years before the rules take effect, but once they do thousands are expected to buzz U.S. skies.

Congress may also step in next year to try to nudge the FAA to move faster. Drones are forecast to create 100,000 jobs and $82 billion in economic impact in the first 10 years they’re allowed, according to the Association for Unmanned Vehicle Systems International, a trade group.

Only 3 percent of people say they’ve operated small drones, which are essentially the same as remote-controlled model aircraft.

Support for using commercial drones was the weakest among women and seniors, while college graduates and wealthier people were more apt to favor it.

Elliot Farber, 26, said drones are just the latest technological advancement and he doesn’t understand why anyone would oppose them.

“It’s really wild to think about it,” said Farber, who works in a casino in Atlantic City, New Jersey. “It’s literally something you would see in a movie and now they’re talking about it like it’s a true possibility. I think it’s inevitable it will happen. I think it’s a great thing.”

But Roberta Williams, 66, said she doesn’t believe “the average person should be allowed to just go out and get one to do whatever they want to do with it.” She worries people will put guns or other weapons on them and use them for sinister purposes.

The reliability of drones is another concern. “This is still a remote-control vehicle, and those things go amok,” said Williams, a retired nonprofit organization manager who lives in Fort Collins, Colorado.

Still, the survey showed many Americans see value in the use of drones for certain tasks, such as inspecting oil platforms and bridges. Majorities also said they favor using drones to help map terrain through aerial photography, and to monitor wildlife.

But — Amazon take note — only 1 in 4 thinks using drones to deliver small packages is a good idea. Thirty-nine percent were opposed, and 34 percent were neutral on that question. Nearly the same share opposed using drones to take photographs or videos at weddings and other private events. A third opposed allowing farmers to use drones to spray crops, while another third supported it. Only 23 percent said they favored the recreational use of small drones.

Ramona Jones, 65, said that if Amazon uses drones to deliver packages as it has proposed, delivery services like UPS, FedEx and the postal service won’t be far behind. She envisions skies crowded with drones running into each other and raining debris on people below.

“It sounds futuristic, but how are they going to manage that?” said Jones, of Austin, Texas. “Just like we have cars on the highway … somebody is still going to hit somebody else.”

Robert Waters, 54, a history professor at Ohio Northern University, said he favors commercial use of drones but has misgivings.

“They could definitely improve people’s lives,” he said. “Of course, they could also make them miserable with the kind of spying that people could do on each other. It’s a double-edged sword.”

Nearly three-fifths of those polled said they were extremely or very concerned that private operators could use drones in a way that violates privacy.

The FAA is expected to propose restricting drones weighing less than 55 pounds to flights under 400 feet high, forbid nighttime flights, and require drones be kept within sight of their operators.

It also may require drone operators to get pilot’s licenses, which would be controversial. Critics say the skills needed to fly a manned aircraft are different from those needed to operate a drone. But 64 percent support requiring the pilot’s licenses.

Eddy Dufault, 58, a machinist and part-time wildlife photographer in Marlborough, Massachusetts, who is considering buying a drone, said he agrees with most of the restrictions, but opposes licensing. It can cost would-be pilots $15,000 for the needed flight training and practice flights, he said, adding it would be more appropriate to require operators to attend a few classes and pass a drone flight test.

“There are people who are going to abuse it no matter what you do,” he said, “but 99.9 percent of them won’t.”

The poll of 1,010 adults was conducted online Dec. 4-8, using a sample drawn from GfK’s probability-based KnowledgePanel, which is designed to be representative of the U.S. population. The margin of error for all respondents is plus or minus 3.4 percentage points.

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Follow Joan Lowy on Twitter at http://www.twitter.com/AP_Joan_Lowy and Jennifer Agiesta at http://www.twitter.com/JennAgiesta


AP-GfK Poll: End game: No immigration deal, just divisions

WASHINGTON (AP) — A Congress that began with bright hopes for immigration legislation is ending in bitter divisions on the issue even as some Republicans warn that the political imperative for acting is stronger than ever for the GOP.

In place of a legislative solution, President Barack Obama’s recent executive action to curb deportations for millions here illegally stands as the only federal response to what all lawmakers agree is a dysfunctional immigration system. Many Democrats are convinced Latino voters will reward them for Obama’s move in the 2016 presidential and Senate elections, while some Republicans fear they will have a price to pay.

“If we don’t make some down payment toward a rational solution on immigration in 2015, early 2016, good luck winning the White House,” said Republican Sen. Lindsey Graham of South Carolina, an author of the comprehensive immigration bill that passed the Senate last year with bipartisan support, but stalled in the GOP-led House.

With the expiration of the 113th Congress this month, that bill will officially die, along with its path to citizenship for the 11 million immigrants in this country illegally.

Immigration is certain to be a focus for the new, fully Republican-led Congress when it convenes in January — but there’s little expectation the GOP will make another attempt at comprehensive reforms.

Instead, GOP leaders in the House and Senate have pledged to take action to block Obama’s executive moves, setting up a battle for late February when funding expires for the Department of Homeland Security, which oversees immigration matters. House Speaker John Boehner, R-Ohio, has promised action on a border security bill as part of that.

Whether Congress can do anything to stop Obama remains unclear, since he’s certain to veto any effort to undo his executive moves. It’s also not clear lawmakers could pass a border bill, or that Obama would sign it if they did.

While some congressional Republicans are arguing for action on piecemeal reforms, most advocates are resigned to waiting until a new president takes office in 2017 for lawmakers to make another attempt at a comprehensive overhaul that resolves the central immigration dilemma — the status of the millions here illegally.

“They had the best chance in a generation and they couldn’t get enough support from the Republican caucus,” said Frank Sharry, executive director of America’s Voice, an immigrant advocacy group. “It may well be that they’re going to have to lose the White House and both chambers of Congress for us to get comprehensive immigration reform.”

When Obama won a second term in 2012 with strong Hispanic and Asian support, many national Republican leaders decided they needed to support policies that would attract those growing blocs of voters. The Republican National Committee formally embraced support for comprehensive immigration reform as a guiding principle for the GOP.

But legislative efforts stalled in the House as conservative Republicans balked at Boehner’s efforts to advance the issue. Last summer’s crisis over an influx of unaccompanied Central American minors arriving at the border caused shelter overloads and case backlogs, straining resources and creating the impression that the border was out of control — further souring political prospects for reform legislation.

In absence of congressional efforts, Obama promised he would act on his own, and he made good on that shortly after last month’s midterm elections, announcing an array of changes that will include work permits and three-year deportation stays for some 4 million immigrants here illegally. It mostly applies to those who’ve been here more than five years and have kids who are U.S. citizens or legal permanent residents.

The move inflamed Republicans, who have been fighting about it ever since, including a failed effort by Sen. Ted Cruz, R-Texas, to block Obama in a Senate floor vote this past weekend. On Tuesday the dispute spilled over into debate on Obama’s nominee to lead the Immigration and Customs Enforcement agency, Sarah Saldana, the U.S. attorney in Dallas. She was confirmed 55-39 by the Senate over objections from Republicans who had initially supported her but turned against her because of her support for Obama’s executive actions.

Meanwhile, some immigration advocates complained that the steps didn’t go far enough as Obama faced criticism from both sides of the political divide.

A new Associated Press-GfK poll found that most Americans support allowing immigrants living in the country illegally a way to stay here lawfully. But only 43 percent of them think Obama was right to take executive action to make those changes, while 54 percent of them say he should have kept trying to make a deal with Republicans. Still, the poll also showed little sign of blowback for Obama. Although 57 percent disapprove of Obama’s handling of the immigration issue, that was down slightly from 63 percent in October.

A group of 24 states joined in a federal lawsuit filed in Texas alleging that Obama overstepped his constitutional powers in a way that will only worsen the humanitarian problems along the southern U.S. border. And Arizona Sheriff Joe Arpaio is in federal court in Washington, contending that the policy is a magnet for more illegal entries into the country that will impose a burden on law enforcement.

In a court filing late Monday, the Justice Department argued for dismissal of Arpaio’s case, saying he has failed to substantiate his claims.

Congressional Republicans say that Obama’s actions created an even tougher climate for immigration legislation, but many Democrats and advocates contend that Republicans were terminally stalled on the issue anyway. Some Republicans question whether immigration legislation really is a political imperative for the GOP. “It’s really mixed out there — some people want a big immigration bill, others don’t,” said Sen. Orrin Hatch, R-Utah, a supporter of reform efforts.

And two years after a “Gang of Eight” senators launched an immigration overhaul drive on Capitol Hill, some of those same players say they have no plans to initiate another such effort.

“I’m not going to start it in the Senate,” said Sen. John McCain, R-Ariz. “We’ve tried that.”

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Associated Press News Survey Specialist Emily Swanson and writer Pete Yost contributed to this report.