By RICARDO ALONSO-ZALDIVAR and JENNIFER AGIESTA, Associated Press

 WASHINGTON (AP) — Memo to the White House: The website may be fixed, but President Barack Obama’s new health insurance markets have yet to win over most consumers.

Negative perceptions of the health care rollout have eased, a new Associated Press-GfK poll finds. But overall, two-thirds of Americans say things still aren’t going well.

Of those who’ve tried to sign up, or who live with someone who has, 71 percent have encountered problems. But the share reporting success jumped to 40 percent from a meager 24 percent in December.

“Everything is not perfect; it takes time to work out the glitches,” said Carol Lyles, a homecare provider from Los Angeles who was able to get coverage as a result of the law. “If done right, I believe it will provide the services that are needed.

“The poll comes with about 60 days left in open enrollment season. The administration is playing catch-up to meet its goal of signing up 7 million people in new insurance exchanges that offer subsidized private coverage to middle-class households. So far, the markets have attracted an older crowd that tends to be more costly to cover. Younger people in the coveted 18-34 age group are still mainly on the sidelines.

While the poll did not find a turnaround for “Obamacare,” the trend offers some comfort for supporters of the health care law.

In December, 76 percent of adults had said the opening of the new markets was not going well. Such negative perceptions have now fallen 10 points to 66 percent.

Still, rave reviews remain rare.

Only 4 percent said things were going extremely or very well, while another 17 percent said things were going somewhat well.

Compare that to 38 percent who said the rollout had gone not at all well. Another 28 percent said things were not going too well. Add those together and it makes up two-thirds of the public.

“People were locked out of the system,” said Karyle Knowles, a restaurant server from San Antonio. “They weren’t able to access what they should have, which only added to the mayhem.

“The White House had hoped to bring the ease of online shopping to the daunting process of buying health insurance. Instead, the federal website serving 26 states froze up when it was launched Oct. 1. Some of the 14 states running their own sites also encountered problems. It took the better part of two months to straighten out the issues with the federal exchange.

The administration reported Friday that 3 million people have now signed up for private coverage through federal and state markets, and another 6.3 million have been deemed eligible for Medicaid coverage. It’s not clear how many of those were previously uninsured.

According to the poll, many website users have had a frustrating experience. Among those who’ve tried to sign up, just 8 percent say it worked well, 29 percent somewhat well, 53 percent not well.

The public’s take on the law itself is stable, with 27 percent saying they back it, 42 percent opposed and 30 percent neutral. Those figures are unchanged since December.

People who have tried to sign up are more positive than the overall public — 46 percent say they back the law, 31 percent oppose it.But among the uninsured generally, there’s a more even divide, with 30 percent saying they support the law while 33 percent oppose it.

The major elements of the health care law took effect with the new year. Virtually all Americans are now required to get covered or risk fines. Insurers can no longer turn away people with health problems. And the exchanges are open for business.

Enrollment in the Medicaid safety-net program is also rising. That’s partly because of a program expansion accepted by about half the states and partly as a consequence of previously eligible but unenrolled people now forced to comply with the law’s individual coverage mandate. Last week, Utah’s Republican Gov. Gary Herbert said his state plans to become the 26th to accept the expansion.

The AP-GfK Poll was conducted Jan. 17-21 using KnowledgePanel, GfK’s probability-based online panel designed to be representative of the U.S. population. It involved online interviews with 1,060 adults, and has a margin of sampling error of plus or minus 3.9 percentage points for the full sample.

Respondents were first selected randomly using phone or mail survey methods, and were later interviewed online. People selected for KnowledgePanel who didn’t otherwise have access to the Internet were provided with the ability to access the Internet at no cost.

AP News Survey Specialist Dennis Junius contributed to this report.

AP-GfK: Poll shows divide over increasing money for transit

WASHINGTON (AP) — A slight majority of Americans prefer living in a single-family house in the suburbs or a rural area with more land, even if it means driving long distances to get to work or run errands, according to a poll by The Associated Press-GfK.

However, a significant minority, 44 percent, would choose an apartment or smaller house in an urban area that comes with a short drive to work or the opportunity to use public transportation, bike or walk. The split also has a political aspect: Sixty-seven percent of Republicans and 53 percent of independents prefer suburban or rural living, while 55 percent of Democrats prefer urban areas.

The share of Americans who prefer suburban or rural living — 53 percent — is identical to the share who say the government should increase spending to build and improve roads, bridges and interstate highways. About 1 in 3 think current spending levels are about right, while just over 1 in 10 would like to see less money spent on roads.

Many states are struggling just to maintain current spending levels, and Congress has been unable to come up with a long-term plan to pay for highway aid that closes the gap between current spending and federal gas tax revenue.

Americans are more divided over building and improving public transportation such as rail and bus systems. Four in 10 say spending on public transportation should be increased, but just as many say current spending is about right. Only 18 percent say transit spending should be cut.

Contrary to the widely held notion that the millennial generation is flocking to cities and giving up their cars, younger people are not significantly more or less likely than older people to prefer urban living with a shorter commute and access to public transit, the poll found.

Matthew Wild, 33, an airline pilot living in the Los Angeles suburb of Hawthorne, said he favors increasing spending on both public transit and highways. The region’s freeways “take a real beating” from the traffic and need to be maintained, he said, but no new lanes should be added.

“We definitely don’t need to be expanding freeways anymore,” Wild said. “We’ve maxed out.”

He cited a highway near his home that was recently widened and now is as full as ever. He does, however, strongly support building more light rail transit locally and high-speed rail between California cities.

Wild said he’d much rather take a convenient local train than fight traffic in his car. He currently takes trains only a few times a year because there are no direct routes from where he lives to the places he wants to go, and indirect routes take too long, he said.

“The big problem with L.A. is that, given the lack of public transportation, sitting in traffic in your own car is still faster than taking public transit,” Wild said.

Jane McEntire, 62, who lives in Cartersville, Georgia, on the northwest fringe of the Atlanta metropolitan area, says traffic is horrible and getting worse.

Even so, she’d rather keep spending on roads and cut spending on public transportation. She says she’s lost confidence in the ability of state and local transportation officials to make improvements and not fritter money away on wasteful projects.

She is particularly incensed that officials used federal transit aid to build a slow-moving streetcar line in downtown Atlanta that is used primarily by tourists.

“I think they look really cute, but as far as usefulness — no,” she said. “When you have federal dollars that are coming into a state that are available and you spend it on these cars in Atlanta that go six or eight blocks back and forth … Why didn’t they take that money and spend it on something to help commuters?”

The AP-GfK Poll of 1,077 adults was conducted online from April 23 to 27 using a sample drawn from GfK’s probability-based KnowledgePanel, which is designed to be representative of the U.S. population. The margin of sampling error for all respondents is plus or minus 3.4 percentage points.

Respondents were first selected randomly using phone or mail survey methods and later interviewed online. People selected for KnowledgePanel who didn’t otherwise have access to the Internet were provided access at no cost to them.

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Online:

AP-GfK Poll: http://www.ap-gfkpoll.com

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Follow Joan Lowy on Twitter at http://www.twitter.com/AP_Joan_Lowy


AP-GfK Poll: Many approve Iran deal; Most don’t trust Tehran
WASHINGTON (AP) — Many Americans like the idea of the preliminary deal that would limit Iran’s nuclear program but very few people really believe Tehran will follow through with the agreement.

An Associated Press-GfK poll finds that just 3 percent said they were very confident that Iran would allow inspections of its nuclear facilities, remove plutonium from the country and shut down close to half of its uranium-enriching centrifuges as the preliminary deal says would be required. Nearly seven in 10 people said they were not confident, while 25 percent said they were only moderately confident.

The U.S., Germany, Britain, France, Russia and China are aiming to finalize a deal with Iran by June 30 that puts limits on Iranian programs that could be used to make nuclear arms. In exchange, economic sanctions on Iran would be lifted over time. Tehran denies any interest in such weapons but is negotiating in hopes of relief from billions of dollars in economic sanctions.

The next round of nuclear talks between Iran and six world powers will start Tuesday in Vienna.

Although more than half of Americans polled say they approve of making the deal, few people — 16 percent — are actually paying close attention to the complex Iran negotiations that have angered Israel and unnerved Gulf nations who are concerned about Tehran’s rising influence and aggressive behavior in the region.

The Senate last week passed legislation that would give Congress time to vote to reject any deal before sanctions are lifted. President Barack Obama would retain the right to veto lawmakers’ disapproval.

Israel’s strong objections to the deal could make a difference to many Americans. If forced to choose, a majority say it’s more important to maintain the U.S. relationship with Israel than to strike a deal with Iran. But respondents are divided along party lines, with nearly six in 10 Democrats saying the Iran deal is more important while seven in 10 Republicans believe ties with Israel are more critical.

Israeli Prime Minister Benjamin Netanyahu has been one of the harshest critics of the deal with Iran. Israel considers a nuclear-armed Iran an existential threat, citing hostile Iranian rhetoric toward the Jewish state, Iran’s missile capabilities and its support for violent militant groups.

More broadly, the poll found that Americans are increasingly interested in the U.S. role in world affairs, with 60 percent saying it’s an extremely important issue, up from 52 percent less than five months ago. Slightly more people also approve of Obama’s handling of the issue, increasing from 38 percent in December to 42 percent in the latest poll. Fifty-seven percent disapprove of Obama’s handling of the issue.

But overall, Americans are more likely to trust Republicans than Democrats to handle protecting the country.

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The AP-GfK Poll of 1,077 adults was conducted online April 23-27, using a sample drawn from GfK’s probability-based KnowledgePanel, which is designed to be representative of the U.S. population. The margin of sampling error for all respondents is plus or minus 3.4 percentage points. Respondents were first selected randomly using phone or mail survey methods, and later interviewed online. People selected for KnowledgePanel who didn’t otherwise have access to the Internet were provided access at no cost to them.

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Online:

AP-GfK Poll: http://www.ap-gfkpoll.com